Demo

10/14 顧客服務──服務業金言

  • 不要嘗試告訴顧客他要什麼。你想變得聰明，就明智地去淋個浴，然後出門上班，服務顧客！
    Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work, and serve the customer!（Gene Buckley）
  • 你最不快樂的顧客，就是你學習功課的最大來源。（比爾蓋茨）
    Your most unhappy customers are your greatest source of learning.（Bill Gates）
  • 對待顧客，像你想被對待的樣子。就醬！
    Treat the customer like you would want to be treated. Period!（Brad Schweig）
  • 優秀的顧客服務，是任何一個公司首要的職務！它是公司的定位，是顧客會再來的原因。沒有顧客就沒有公司！
    Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!（Connie Elder）
  • 顧客服務的成功之鑰在於，當一位顧客離開時，他心裡想著：「哇！我喜歡跟這群人作生意，我要把這經驗跟別人分享。」
    The key is when a customer walks away, thinking “Wow, I love doing business with them, and I want to tell others about the experience.”（Shep Hyken）
  • 穿他們的鞋子走路。
    Put yourself in their shoes.（Jesse Harrison）
  • 常帶著感謝的心。
    Always have an attitude of gratitude.（James R. Nowlin）
  • 顧客服務不該是公司的一個部門，而應該是整個公司。
    Customer service should not be a department. It should be the entire company.（Tony Hsieh）
  • 花一些時間與顧客面對面談話，你將訝異於有那麼多公司從不聆聽他們顧客的心聲。
    Spend a lot of time talking to customers face-to-face. You’d be amazed how many companies don’t listen to their customers.（Ross Perot）
  • 常常這樣開始話頭：您介意我請教幾個問題，好使我能更好地服務您嗎？
    Always begin with: So that I can better serve you, do you mind if I ask a few questions?（Jodie Shaw）

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